The Nampa Police Dispatch Center currently dispatches for Nampa Police Department, Nampa Fire Department and Upper Deer Flat Fire Department. All 911 calls within the incorporated limits of Nampa come into this center. Medical calls are dispatched to both the fire department and the Canyon County Sheriff's Office, who handles the dispatching for the Canyon County Paramedics. Typically there are at least three dispatchers on duty at all times, with four serving during peak load times. There are currently sixteen full time dispatchers, under the supervision of Carmen Boeger, who is the Dispatch Supervisor.
Nampa Police Dispatch is one of the busiest dispatch centers in the state. Between January 1, 2008 and December 4, 2008, dispatch handled over 202,858 phone calls. 49,074 police incidents were generated from those calls and any officer generated contacts that resulted in arrest or summons. Dispatch also sent Fire and EMS on over 5,549 calls for service during that same period. This does not take into consideration the radio traffic generated from officer contacts and information requests by both fire and police personnel.
The Dispatch Center is completely computerized using an enhanced 911 phone system with a computer aided dispatch system. Nampa Police also deploys GPS mapping and GPS in all patrol cars. This aids dispatch in sending the closest unit to an in progress incident, rather than simply sending the assigned area car.
Our Agency also now has Phase two 911 service. Phase two service provides location of 911 cell phone calls for fast emergency service, in the event the caller either loses connection, or is forced to end the connection.